Returns

Effective Date: August 14, 2026

Product Returns & Refunds Policy

At Oiqy, we believe in providing a transparent and secure shopping experience. To ensure the satisfaction of both buyers and sellers, and to comply with global consumer protection standards, we maintain a clear and transparent return policy.

1. Return Window

Buyers have the right to request a return within 180 days from the date the product was delivered. This aligns with PayPal and Payoneer Buyer Protection policies, giving buyers ample time to file a claim if the product is not as described, defective, or not received.

2. Product Condition for Returns

To qualify for a return and full refund, products must meet the following condition criteria:

  • Eligible Items: Products must be in new, unused, and unwashed condition, with all original tags, original packaging, and documentation intact.
  • Defective/Damaged Items: Products that arrive damaged or defective are eligible for a full return and refund regardless of packaging status, provided the issue is reported upon receipt.
  • Non-Returnable Items: We cannot accept returns for opened/used cosmetics, digital products or software downloads, and perishable goods with a limited shelf life.

3. Return Shipping Costs & Return Labels

Responsibility for return shipping costs and the acquisition of return labels depends on the reason for the return:

  • Defective/Damaged Items (Seller Responsibility): If the product is defective, damaged during transit, or does not match the product page description, the seller will cover all return shipping costs. The seller will provide a downloadable prepaid return shipping label via email, which the buyer must print and attach to the package.
  • Buyer Remorse (Buyer Responsibility): If the buyer changes their mind, orders the wrong size, or no longer wants the item, the buyer is responsible for the actual return shipping costs. The buyer must purchase and print their own return label from their preferred local courier (Customer Responsibility).

4. Restocking Fees

We believe in transparent pricing without hidden charges. Oiqy and its sellers do not charge any restocking fees ($0.00) for returned items, whether the return is due to product defects or buyer remorse.

5. Return Method & Process

To ensure a smooth return tracking experience, please follow these steps:

  • Method of Return: All returns must be processed by mail.
  • Initiation: Buyers must contact the seller directly through the Oiqy platform or via email to initiate an official return request.
  • Shipping the Item: Buyers must return the item by mail to the authorized return address provided by the seller.
  • Tracking Requirement: A valid return tracking number is mandatory to verify the receipt of the return by the seller.

6. Refund Process & Timeframe

Once the returned item is successfully received and verified by the seller, the refund action will take place:

  • Notification: The seller or Oiqy will notify the buyer that the return inspection is complete.
  • Payment Methods: Refunds will be automatically credited back to the original payment method (PayPal or Payoneer account) used by the buyer during checkout.
  • Timeframe: Refunds are processed immediately upon verification and will reflect in your account within 3 to 5 business days.

Dispute Resolution

If a dispute arises between a buyer and seller regarding a return or refund, either party can file an official claim through PayPal’s Resolution Center or Payoneer's Support Center. Below are the protocols:

1. Filing a Claim

Buyers or sellers can file an official dispute through the PayPal Resolution Center or Payoneer Support Center within 180 days of the transaction date.

If the return process is inadequate or does not comply with this policy, you must escalate the case to Oiqy Customer Support for immediate structural assistance.

2. Escalation Timeframe

If a dispute is not resolved amicably within 20 days, the claim may be escalated to the platform provider for a final binding decision.

3. Resolution Framework

PayPal and Payoneer will facilitate the dispute resolution process through their respective Buyer Protection and Seller Protection frameworks, ensuring fair treatment for both parties.

Oiqy’s Guarantee & Role

As a trusted marketplace, Oiqy guarantees the safety of your transactions. While payment processing and refund routing are securely handled by our designated processors (PayPal and Payoneer), Oiqy oversees all buyer-seller interactions. We enforce this Return and Refund Policy strictly to ensure that buyers receive their authorized refunds smoothly and securely without exception.

Customer Support & Contact Information

For any questions regarding your returns, refunds, or if you need assistance with a seller dispute, please reach out to our dedicated support team or visit our physical office:

  • Email: cs@oiqy.com
  • Phone: +62822765588
  • Business Address: Oiqy Marketplace HQ, Jl. Padang Padi, Gg. 2, Kaliombo, Kec. Kota, Kota Kediri, Jawa Timur 64129, Indonesia